Support Matrix

Business Hours 9:00 – 17:00 and Monday – Friday

 

Support
servicedesk@vividsky.co.za

 
031 880 0986
Option 1
 

Accounts accounts@vividsky.co.za

 
031 880 0986
Option 2
 

Sales
sales@vividsky.co.za

 
031 880 0986
Option 3

 

Support Rates

 

Remote Support

A remote session on your live PC via internet-based technologies.

R450 P/H excl VAT

Minimum 30mins then 15min billing thereafter

 

On-Site Support

An experienced on-site engineer will attend your site for issues that cannot be dealt with by remote support.

R650 P/H excl VAT

Minimum 30mins then 15min billing thereafter

 

 

Emergency Out of Hours Support @ R 2500 excl VAT

For the first 3 hours thereafter charged at R800 p/h excl VAT

Fast Problem Resolution

Fixed Monthly Support Costs

Friendly Support Engineers

WHAT OUR CUSTOMERS SAY

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