ImpressiveĀ Support

  • Helpdesk
  • Remote access
  • Server monitoring
  • Onsite support
  • Account management
Services Remote Support

Helpdesk

Our Helpdesk Contract is an ideal support tool for companies that have a dedicated support person on site but require assistance from time to time. This is a very cost-effective solution to reinforce any established IT department.

Our Helpdesk services include:

  • Call answering 8.45 to 18.15 hours
  • Call answering 8.45 to 18.15 hours
  • Call logging to our Helpdesk via telephone, email or via client web portal
  • Call monitoring
  • Call escalation
  • Immediate fault fixing by telephone where possible
  • Advice & assistance
  • Controlled call closure
  • Unlimited Helpdesk support calls
  • Organise engineer call out and escalation

Remote Access